Refund Policy

Last updated: November 2026

Overview

At PageCast, we want you to be satisfied with your subscription. Because PageCast is a digital service that provides instant access upon purchase, our refund policy differs from those of physical products. Please review the details below.

Digital Product Nature

PageCast Pro is a digital SaaS (Software as a Service) product. Upon successful payment, you are granted immediate access to all Pro features, including unlimited pages, custom URLs, password protection, analytics, and API access. No manual intervention or setup is required; your account is upgraded instantly.

PageCast Team works the same way for an organization: its Pro features turn on for the whole organization as soon as payment succeeds. This policy applies to Pro and Team alike; for Team, the organization's owner, who is billed, makes any refund request.

Refund Eligibility

You may be eligible for a refund if:

  • You request a refund within 7 days of your initial purchase and have not substantially used the Pro features
  • A technical issue on our end prevents you from accessing the Service
  • You were charged more than once for the same period

Refunds are generally not available if:

  • More than 7 days have passed since your purchase
  • You have substantially used the Pro features during the billing period
  • Your account was suspended due to a violation of our Terms of Service

How to Request a Refund

To request a refund, please email us at [email protected] with the following information:

  • The email address associated with your account
  • Date of purchase
  • Reason for the refund request

We will review your request and respond within 5 to 10 business days. Approved refunds will be processed through our payment partner (Polar) and returned to your original payment method.

Cancellation

You may cancel your Pro or Team subscription at any time. Upon cancellation:

  • You will continue to have access to Pro features until the end of your current billing period
  • No further charges will be made after your current period ends
  • A Pro account automatically reverts to the Free plan; a Team organization becomes read-only, with its content kept until it's renewed or deleted

Please note that cancellation stops future billing but does not constitute a refund for the current billing period.

Contact Us

If you have any questions about our refund policy, feel free to reach out at [email protected]. We're happy to help.